In today’s ever-growing and evolving market, text to speech tools and online voice generators are used vastly across different use cases. The reasons for these are many but some common ones remain to be accessibility, global reach, user-friendly interface. A user-friendly tool that is easy to navigate and helps in enabling high quality content is what most business owners and marketers are looking for. In recent years, it has been proven in various market studies that video is the most effective form of content worldwide.

As the competition increased, it also became important to crack ways in which your content could stand out. And that is where many understood the need for resource friendly tools. Audio being a crucial part of videos, the need for user-friendly text to speech tools is unending. We recommend choosing the tool that’s appropriate to you and including it in your marketing stack at the earliest. 

For every business, be it B2B or B2C, being customer centric is crucial. In a competitive market, if you wish to have more conversions and a higher retention rate then treating your customers right is vital. As a marketer, you must ensure that your customers or audiences are convinced and their needs are met. Communication is key. It may not be physically possible to listen to and solve your customers’ problems in a day’s time. But with effective measures taken, you can buy the time you need and offer the most appropriate solutions. 

This is where text to speech generators can be used. Text to speech generators to scale your customer service. Before we get into how these tools can help, let’s look at some of the key reasons why customer service or success happens to fail in most scenarios. 

The Key Challenges in Customer Service Communication

Here are some of the key problems you may find in your customer service or success approach.

Lack of human touch

A business caters to a large and varied population. This will include different communities and social groups in the society. As mentioned in the earlier parts of this blog, it is not always possible to communicate to each of them individually. And that’s when we take the help of bots to ease the communication. But many times, people forget that it is important to have a human touch in the kind of communication you put out. Even though the receiver maybe aware that they are communicating with a bot, it is important to pay attention to the delivery of your content. 

Not the right use of IVR

Interactive voice Response aka IVR is an automatic voice response technology that provides callers with the right information stored in their respective database. The approach and technology are great however, this can backfire if the information the person is looking for needs an emotional backbone. In customer service, many times, people call if they are frustrated due to an urgent need not being met. At such times a robotic voice can be less helpful and more problematic.

Catering to a global audience

Customization is key in customer service. The way you talk to one customer cannot necessarily be the required way of talking to another person as well. The customer and their needs will be different and so can be their way of communicating. One customer may need an immediate resolution, while the other may be patient (the latter type is rare). Based on the geographical regions, the communication style will also need to change. In most cases, this is neglected and it is a standardized approach that is appreciated. 

How can customer service be efficient with text to speech generators?

Clear and precise communication

Text to speech voices ensures that you can have better control over your script and what you intend to convey. Clear and precise communication does not only mean by the words you draft but also by the way it is delivered. With the correct tone, pitch and emphasis on the right words, your script can be enhanced and presented in a much more effective way.

Catering to a global audience

If your business caters to a global audience then we recommend you go ahead and try out some of the best AI text to speech tools available in the market. These tools will let you create versions of the same script for different groups of the society or cater to a specific geographical area. This is a great way to ensure that your brand connects with the audience and has a voice that will be familiar to them. 

Empathy

Empathy is crucial in customer success. You need to empathize with your customers and make them feel heard and understood. In an ideal scenario, even a pre-recorded voice should be able to do this. But instead of going for a voiceover artist to discuss and produce this with. You can use a text to speech tool and change the way the content is heard by the audience. With the right voice and customization, the content could be made to sound more empathetic which is the key to successful customer success efforts. 

As the customers are growing more aware, they are looking for interactive, friendly, and empathetic behaviors from companies. They want to use products and services from companies that can add value to their lives and help them solve a problem. While this is for the customers. 

Business owners and marketers are on the lookout for resource friendly solutions to serve the customers better. Realistic text to speech tools could be the solution that you’ve been waiting for all this while.