You certainly don’t want to hear about a school that needs to be shut down due to defects in its construction or about a building that had a fire where many people lost their lives because substandard materials were used and clumsy subcontractors had a part in its construction. That is the main objective of the code of quality management: to provide professionals that work in the construction industry with the processes and tools required to deliver a quality construction project every time.

Quality Defined

In this sense, quality in construction is defined as construction that:

• Is defect-free

• Is done right the first time

• Is delivered according to the client’s specifications and requirements

• Looks for customer satisfaction

• Increases customer value

• Results in repeat business

• Enhances the contractor’s reputation

• Brings increased revenue

• Does not require re-work

Quality Matters

To achieve the expected level of quality in construction, builders should aim to provide their clients with projects that meet their expectations, have consistency, and are reliable. For this objective to become a reality, everyone who participates in the construction of a project should focus on exceeding customer’s expectations and enhancing their experience.

This can only be delivered when each participant takes ownership and responsibility of the work they perform, making sure it meets all standards, is functional, reliable, and robust. They must also take pride in their work, be willing to correct any defect in a timely fashion, and agree to continuously deliver their best performance.

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Requirements of a Quality Construction Manager

In order to achieve quality in construction, management should also aim for quality. That is why quality management is associated with:

• Leadership

• A commitment to teamwork

• A willingness to support and collaborate with all team members

• Acting in such a way as to transmit a desire for excellence

• Continuously recognize everyone’s contribution

• Respect the work done by all team members

• Planning to utilize resources and infrastructure that can deliver quality results

• Monitoring, analyzing, and evaluating the performance of all the team members

• Inspecting the job site to ensure quality

• Avoiding waste and the duplication of tasks

• Communicating effectively and on time

Main Problems Affecting the Construction Industry

Establishing quality standards has revolutionized many industries. When it comes to construction, there are some issues that need to be dealt with. Among them:

• Fragmented supply chains

• The way risk and responsibility are allocated in contracts

• Inefficient procurement approaches

• Liability

Steps Needed to Implement Quality Management

There are techniques and tools that can be put in place to implement quality management systems. Their purpose should be to solve problems and to use statistical methods to make sense of data collected on quality issues. Organizations are increasingly using quality management software, even though many QMS systems are still dependent on paper and pen or impromptu spreadsheets. When counting with a top tier QMS system those kinds of issues will be a thing of the past. Your new systems have developed into defined, systematised methods of quality, automated record-keeping, data analysis, corrective action, and supplier quality.

Also, on this page, there are steps that can be taken to implement a quality management plan. These can be customized to incorporate quality policies, the client’s requirements, and the type of project. In each category, risk factors, compliance, and responsibilities should be included. A space to delineate actions that need to be taken and a way to confirm that they have been should also be included.

Here are just some items to help you get started:

• Review the plans and specifications

• Document the site and its conditions

• Select specialty subcontractors

• Erect mock-ups

• Create a list of materials and equipment

• Establish roles and responsibilities for quality control

And, through it all, always aim for zero defects.